CANCELLATION POLICY FOR PRIVATE ART THERAPY BOOKINGS

The client is expected to attend each scheduled session on time. A cancelled or delayed appointment delays our work and can negatively impact other clients.  Since your appointments involve the reservation of time specifically for you, and out of respect for your therapist and our other clients, a minimum of 48 hours' notice is required for rescheduling or cancelling an appointment. We appreciate 48-hour notice when possible, as we can then make that time available to other clients. Therefore, if you should know before the required 48-hour notice that you will not be able to attend our session, please make contact, so we have time to fill your slot and can put another client in your space that may need it. The more time, the better for the therapist and other clients who are in need.

A late cancellation or no-show appointment hurts at least three people: you, your therapist, and another client who could have potentially utilized your time slot. Therapy sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is cancelled without adequate notice, we are unable to fill this time slot by offering it to another current client.

 

WHEN THE NO-SHOW/LATE CANCEL FEE IS WAIVED

The only exception to this cancellation policy is in the event of a serious or contagious illness or emergency. We offer one grace for these purposes every six months. Some examples of emergencies are car accidents, deaths in the family or extreme illness. Work issues do not constitute emergencies. This cancellation policy also applies even if missing the appointment was an unintentional act. In the event of prohibitive weather, we can conduct the session on the phone or video (individual counselling).

 

FEES FOR NO-SHOWS & LATE CANCELLATIONS

No-Show Fees:  Anytime you fail to attend a scheduled appointment without giving appropriate prior notice of cancellation, you will be charged the full amount for the no-show session. The payment information you previously provided will be used to process this payment.

 

Late Cancellation Fees:  Any session that is missed by cancelling less than 48 hours in advance will be charged the full fee. You will be charged even if the cancellation is work-related and even if you rescheduled the appointment. The payment information you previously provided will be used to process this payment.

 

THANK YOU!!!

We value you as a client and hope to help you with your future endeavours; however, we can only accomplish this with your understanding of your obligations outlined in this policy and consistency with treatment. Thank you for your understanding.